Six core pillars of data protection that we uphold every day.
256-bit SSL Encryption
All data transmitted between your device and kno89 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions. No one can intercept or read your data in transit.
Secure Data Storage
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits by independent experts. Internal access to your data is granted only to staff who genuinely require it.
Responsible KYC
KYC documents you submit are used solely for identity verification and legal compliance purposes. All sensitive documents are stored with additional encryption and securely deleted when no longer required.
No Data Sales
Kno89 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data is not our product — your trust is our true asset.
Control Is in Your Hands
You have the full right to access, correct, or request the deletion of your personal data at any time. Contact the kno89 support team and your request will be processed within the timeframe set out in this policy.
24/7 Threat Monitoring
Kno89's security systems operate around the clock to detect and address any cyber threats, unauthorised access attempts, or suspicious activity before they can affect your data.
1 Information We Collect
To deliver a complete, secure, and responsible gaming platform, kno89 collects several categories of information from our members. Each type of information is collected only when strictly necessary and for a clearly defined purpose.
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number, nationality | KYC verification, legal compliance, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, notification delivery, customer support |
| Financial Information | Bank account number, digital wallet, transaction history | Deposit and withdrawal processing, money laundering detection |
| Technical Data | IP address, device type, web browser, activity logs | Account security, fraud detection, platform improvements |
| Game Data | Betting history, game preferences, usage patterns | Responsible gaming, experience personalization, platform analytics |
Kno89 does not collect any information beyond the requirements stated above. The principle of data minimisation underpins every data collection decision we make.
2 How We Use Your Data
All collected information is used responsibly and solely for the purposes stated below. kno89 will not use your data for any other purpose without obtaining your prior consent.
- Account Management: Creating, verifying, and maintaining your account on the kno89 platform, including password resets and profile information updates.
- Transaction Processing: Processing all deposits, withdrawals, and bonus credit transfers accurately and within the stipulated timeframe.
- Legal Compliance: Meeting compliance obligations including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures as required by the relevant authorities.
- Platform Security: Detecting and preventing fraud, unauthorized access, multi-account usage, and any activity that violates kno89's terms of use.
- Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and providing appropriate support to members who need it.
- Service Communications: Sending important account-related notifications, transaction confirmations, security updates, and changes to platform policies.
- Platform Improvements: Analyzing aggregate (not individual) usage patterns to improve user experience, platform performance, and various game features.
3 Data Sharing with Third Parties
Kno89 maintains a very strict policy on data sharing. As a principle, we do not share your personal information with any external party. However, there are limited situations where data sharing is necessary and legally justified:
- Trusted Service Providers: Technical infrastructure providers, payment processors, and third-party identity verification services that are bound by strict confidentiality agreements and may only use your data for purposes we specify.
- Relevant Authorities: If required by law, court order, or official directive from a Malaysian government agency — in such situations kno89 will notify you unless prohibited from doing so.
- Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with security partners or authorities for appropriate follow-up action.
- Business Transfer: In the event of a merger, acquisition, or asset transfer involving kno89, user data may be transferred as part of those assets — and you will be notified in advance.
All third parties we work with are required to meet data security standards equal to or higher than those we uphold ourselves. We conduct thorough due diligence before engaging any new service provider.
4 Cookies and Tracking Technologies
Kno89 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their purposes:
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as they are critical to platform operations.
- Performance Cookies: Collecting information on how you use the platform (pages visited, time spent, errors encountered) to help us improve our service quality.
- Functional Cookies: Saving your preferences such as language, theme, and display settings so you do not need to reconfigure them each time you visit the platform.
- Analytics Cookies: Helping us understand aggregate usage patterns to make data-driven decisions for continuous platform improvement.
You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of the kno89 platform. For more information about the cookies we use, contact our support team.
5 Data Retention Period
Kno89 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or for as long as required by applicable laws and regulations. Below is a guide to our data retention periods:
- Active Account Data: Retained for as long as your account remains active and operational on the kno89 platform.
- Post-Account Closure Data: Identity and financial transaction records are retained for a minimum of 5 years after account closure to meet Malaysia's financial compliance and legal requirements.
- KYC Documents: Retained for the period required by AML requirements and applicable compliance regulations, typically 5–7 years.
- Technical Logs: Server log and technical activity data is retained for 12 months for security and incident investigation purposes.
- Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
When data is no longer needed, kno89 will securely delete it using methods that ensure it cannot be recovered. This secure deletion process is carried out periodically according to a schedule set by our security team.
6 Data Security and Protection Measures
Kno89 continually invests in robust security infrastructure to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Key security measures we have in place include:
- End-to-End Encryption: All communications between you and the kno89 platform are secured with the latest TLS 1.3 protocol, ensuring your data cannot be read by any unauthorised party.
- Two-Factor Authentication (2FA): kno89 offers two-factor authentication as an additional security layer to protect your account from unauthorised access even if your password is compromised.
- Real-Time Monitoring: Our SIEM (Security Information and Event Management) system monitors all platform activity 24/7 to detect suspicious patterns and respond swiftly.
- Regular Penetration Testing: kno89 conducts regular penetration testing by independent security experts to identify and close any vulnerabilities before they can be exploited.
- Internal Access Controls: Access to user data by kno89 staff is strictly controlled based on the "least privilege" principle — only staff who genuinely require access to carry out their duties are permitted.
7 Your Rights as a User
As a kno89 member, you have clear rights regarding your personal data. kno89 is committed to respecting and facilitating the exercise of these rights without any unnecessary barriers.
Right of Access
You have the right to know what personal data we hold about you and to request a complete copy at any time.
Right to Rectification
If any of your data is inaccurate or outdated, you have the right to request an immediate correction and we will update it within 5 business days.
Right to Erasure
You may request the deletion of your personal data, subject to legal obligations and compliance requirements that may require us to retain certain records.
Right to Object
You have the right to object to the processing of your data for specific purposes, particularly direct marketing, and we will stop immediately.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if desired.
Right to Restriction of Processing
Under certain circumstances, you may request that we temporarily restrict the processing of your data while a related complaint or review is being resolved.
To exercise any of the rights above, please contact the kno89 privacy team by email at [email protected] or via the platform's live chat. We will acknowledge receipt of your request within 24 hours and process it within 30 calendar days.
8 Cross-Border Data Transfers
In the course of its operations, kno89 may need to transfer your personal data to servers or service providers located outside Malaysia. When such transfers occur, kno89 ensures that:
- The destination country or region has an equivalent or higher level of data protection than that enjoyed in Malaysia.
- Appropriate data transfer agreements (such as Standard Contractual Clauses) have been established between kno89 and the data recipients.
- Overseas service providers are subject to periodic compliance audits by our security team.
- Data transferred is kept to the minimum necessary and is protected with the same encryption applied to data stored domestically.
Kno89 currently utilises cloud infrastructure based in the Asia Pacific region to ensure low latency and easier data compliance for users in Malaysia.
9 Children's Privacy
Kno89 is a gaming platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If you believe that someone under the age of 18 has registered or used the kno89 platform, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including closing the account and deleting all associated data without delay.
10 Privacy Policy Updates
Kno89 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to data protection. When material changes are made, we will:
- Updating the "Last Updated" date at the top of this document.
- Sending notifications to all registered members via email or in-account notifications.
- Displaying a prominent notice on the kno89.pro homepage for at least 30 days after the changes take effect.
Continued use of the kno89 platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to stop using the platform and close your account.
11 How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, kno89's Data Privacy Officer (DPO) team is ready to assist you.
- Privacy Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
- Live Chat: Available 24/7 directly on the kno89.pro platform for immediate enquiries
- Response Time: We aim for a first response within 24 hours, and full resolution within 30 calendar days
Kno89 takes every privacy enquiry seriously and is committed to addressing all your concerns transparently, professionally, and within a reasonable timeframe. Your trust is the foundation of our relationship.
Answers to the most frequently asked questions about privacy and data security at kno89.
Join kno89 with Complete Confidence
Your privacy and data security are our absolute top priority. Register today and enjoy a safe, responsible, and enjoyable online gaming experience alongside a growing community of kno89 members across Malaysia.